FAQs

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Trading on margin products involves a high level of risk

Our skilled team works around the clock to support you through your trading journey with FXPRIMUS. Whatever your question, we would love to hear from you.

Trading on margin products involves a high level of risk

General

  • Who is FXPRIMUS?
  • Where is FXPRIMUS located?
  • Who is Primus Global Limited?
  • What are your client support hours?
  • See all questions

    Accounts

  • What base currency will my account have?
  • What is the commission for the ECN Premier account?
  • What is an ECN trading account?
  • What does the ECN account offer?
  • What are the additional benefits of the ECN account?
  • See all questions

    Partnership

  • What is an Affiliate?
  • Can I use the FXPRIMUS marketing team as an extension of my own business?
  • What educational resources can I upload on my Guest Expert Page?
  • I want to hold some events for my clients and leads. Can you help me?
  • How do I get my Business Cards?
  • See all questions

    Usernames & Passwords

  • What is my username and password?
  • I forgot my Member Area password or username. What should I do?
  • How can I change my MT4 password?
  • I forgot my MT4 username (called MT4 ID) or password. What should I do?
  • Can I choose any username I like?
  • See all questions

    MT4 Trading Platform

  • What is the MetaTrader 4 Trading Platform?
  • How can I download the MT4 Trading Platform?
  • I cannot see any currency pairs in MT4.
  • I have logged in to the MT4 platform. The chart says ‘Waiting for Update’. What should I do?
  • What is the time zone for the MT4 charts?
  • See all questions
    FXPRIMUS, is an Investment Firm with registration number HE 337614, and is authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC) under license no. 261/14. Click here to learn more about us
    FXPRIMUS is located at: 57 Kolonakiou Street, 1st Floor, Suite 102, 4103 Limassol, Cyprus
    Primus Global Limited, our Global Company regulated by CySEC, with licence no. 261/14
    Customer support is available 24 hours a day, 5 days a week via email and live chat from 00:00 GMT+3 Sunday to 00:00 GMT+3 Friday.
    We offer USD, EUR, GBP & SGD base currency accounts.
    By registering for our ECN Premier Account you agree to have a 1 pip (approximately USD 10) commission deducted from your account in real-time for the equivalent of every standard lot traded. A mini lot (0.10) will be charged approximately USD 1 and a micro lot (.01) will be charged approximately USD 0.10. This commission is deducted the time you exit the trade, and is non-refundable. Once you trade the equivalent of 250 standard lots or more in a calendar month, you will qualify for a lower commission rate of USD 8 per standard lot round trip traded (or equivalent thereof.) Therefore we will credit your account USD 2 for each lot traded. For example, if you trade 300 standard lots during the month, we will credit your account with USD 600 at the end of that month.
    The abbreviation ECN stands for Electronic Communication Network, this provides clients direct access to other participants in the currency markets.
    Holders of these Premium Accounts benefit from price feed transparency and access to Low Spreads.
    Full transparency.
      NDD (No Dealing Desk) technology ensures that there will be no re-quotes.
      Very low or even no spreads during times of high market volatility.
      The best available bid and ask prices.
      Trading is facilitated not only during, but outside market hours.
    A balance of 500 USD is required to open an ECN account.
    As an Affiliate, you can earn a passive income by referring traders to FXPRIMUS. This means we pay you generous commissions on every trade that your referrals make, for as long as they trade with us. All you have to do is focus on recruitment. We provide all the support to your referred customers. This is a great way to set yourself up with a lifetime of residual income! Learn more about the FXPRIMUS Affiliate Program and how to start earning today click here.
    Yes. If you would like some tailor-made, unique artwork to help convert clients, we can help you. Speak to your relationship manager about your requirements and we can help you.
    We can include any educational resources that come in the format of videos, photographs and text content. So if you are recording webinars, or if you are writing market commentaries and producing graphs, we can include all of this information on your page. All information uploaded onto your page may be vetted by our compliance department in order to ensure that our clients have access to regulated, safe and ethical content.
    FXPRIMUS supports its partners with any offline events that they are hosting, including charity events, dinners, seminars and more. Using our Seminar Pack (coming soon), our partners are provided access to attractive posters, roll up banners and other dynamic marketing resources to help bring their event to the next level. Ask your relationship manager for more information about our seminar pack.
    Please provide the full details of what needs to appear on your business card to your relationship manager, and FXPRIMUS will arrange to design the cards for you incorporating our exclusive FXPRIMUS Partners logo. Our partners are then kindly requested to print the cards locally according to the design guidelines provided.
    FXPRIMUS is pleased to provide support to its partners for any relevant events that they plan to host. Please provide a plan to your relationship manager giving full details of the event that you propose to host along with what level of support (financial or otherwise) you require from the company, and management will consider your request on a case by case basis.
    Clients have two sets of username and password:  
    • • Clients create their username and password when opening a new account. Clients use this set to access the FXPRIMUS Member Area.
    •  
    • • FXPRIMUS will create an MT4 ID and password for clients upon receipt of their initial deposit. Clients use these login details to access their MT4 trading platform.
    Click here to retrieve your lost password or username. Simply follow the instructions on the page.
    For security purposes, we recommend changing your MT4 password after logging in for the first time. You can do this in your MT4 platform by choosing Tools > Options > Change.
    To retrieve your Members Area credentials, please try the link below again:   If you know your registered email address:   Click here
    Usernames must have 3 to 32 characters. Usernames can only accept A to Z, numbers (0 - 9), and underscore (_). No spaces. No symbols. No special characters. Please note, Usernames cannot be changed at a later date.
    Your username is associated with your unique authentication in our system. You cannot change your username.
    Your username must be unique to your account. You can have up to 5 accounts for each account username (including: Individual, Joint, Corporate and Affiliate).
    The Metatrader4 trading platform provides technical analysis, charting and Expert Advisors to help clients develop their own trading strategies. The MetaTrader4 terminal is a perfectly equipped traders workplace that allows clients to trade in the financial markets (Forex, CFDs and Futures). It provides the necessary tools and resources to analyse price dynamics of financial instruments, make trade transactions as well as create and use automated trading programs (Expert Advisors). It is a convenient, all-in-one solution and is by far the most popular trading terminal platform in the world.
    After you register with us, we'll provide you with a link where you can download your MT4. You can also download the platform from the Download section of your FXPRIMUS Member Area.
    Please remember to right click any pair on the Market Watch panel and select ‘Show All’ to make sure you have access to all the currency pairs we offer.
    To resolve this condition change your profile in MT4. You can do this by going to your MT4 Platform and choosing File > Profiles > and if it's set to Default, change to ‘fxpforex’. Or simply drag and drop the currency pair you wish to trade from the Market Watch panel over to the appropriate empty graph.
    The time zone for MT4 Trading Platform is set to GMT+3 from March to November and GMT+2 from November to March.
    Can I install the MT4 Trading Platform in my mobile device? Mobile trading allows you to manage your accounts from portable devices like a cell phone, smartphone, and Pocket PC (PDA). In MetaTrader4, mobile trading offers analytical options in addition to complete trade account management. Mobile terminals offer a convenient way to keep up with your accounts when you don't have access to a desktop computer. As of now, The MT4 Trading Platform is available for use with Pocket PCs (PDAs) running Windows Mobile OS and Windows Mobile 2003 for Smartphones or higher. To download the MT4 Trading Platform for mobile, please visit the Download section in your Member Area or click here
    The FXPRIMUS WebTrader lets you access your MT4 account via the Internet without having to install the MT4 platform. Any browser that supports Flash can run the WebTrader on any PC, Mac or Linux computer.
    Click here to access the Webtrader.
    Click here to download the User Guide for the FXPRIMUS Sirix WebTrader (2.94 MB PDF).
    The FXPRIMUS iPhone/iPad app lets you place trades using your MT4 ID and password, and perform the following actions: Enter live trades and pending orders, view past order history, modify trades, monitor live orders, set Stop Loss and Take Profit, view charts.
    This app is not currently available to clients with managed accounts or Money Managers who use our MAM software.
    Click here to download from the Apple App Store.
    An ‘Invalid Account’ message usually indicates that you have logged in with incorrect MT4 credentials. Please make sure that you have entered the correct MT4 ID, password and have selected the correct server. If you are unable to login to your MT4 platform, please email support.cy@fxprimus.com from your registered email address and ask a representative to reset your MT4 password.
    Due to the implementation of some of our newest CFD’s, you will notice some ‘duplicate’ greyed out symbols in your market watch window. These symbols do not affect your trading account in any way and can be disregarded. Due to the limitations of the MT4 Trading Platform we are unable to hide these symbols from your account. These symbols are needed for the calculation of accounts in deposit currencies other than USD. Unfortunately, we are unable to hide these symbols from your account but you may do so locally in your MT4 terminal. To hide the greyed out symbols, right-click on the greyed out symbol and select hide.

    Who is FXPRIMUS?

    FXPRIMUS, is an Investment Firm with registration number HE 337614, and is authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC) under license no. 261/14. Click here to learn more about us

    Where is FXPRIMUS located?

    FXPRIMUS is located at: 57 Kolonakiou Street, 1st Floor, Suite 102, 4103 Limassol, Cyprus

    Who is Primus Global Limited?

    Primus Global Limited, our Global Company regulated by CySEC, with licence no. 261/14

    What are your client support hours?

    Customer support is available 24 hours a day, 5 days a week via email and live chat from 00:00 GMT+3 Sunday to 00:00 GMT+3 Friday.

    What base currency will my account have?

    We offer USD, EUR, GBP & SGD base currency accounts.

    What is the commission for the ECN Premier account?

    By registering for our ECN Premier Account you agree to have a 1 pip (approximately USD 10) commission deducted from your account in real-time for the equivalent of every standard lot traded. A mini lot (0.10) will be charged approximately USD 1 and a micro lot (.01) will be charged approximately USD 0.10. This commission is deducted the time you exit the trade, and is non-refundable. Once you trade the equivalent of 250 standard lots or more in a calendar month, you will qualify for a lower commission rate of USD 8 per standard lot round trip traded (or equivalent thereof.) Therefore we will credit your account USD 2 for each lot traded. For example, if you trade 300 standard lots during the month, we will credit your account with USD 600 at the end of that month.

    What is an ECN trading account?

    The abbreviation ECN stands for Electronic Communication Network, this provides clients direct access to other participants in the currency markets.

    What does the ECN account offer?

    Holders of these Premium Accounts benefit from price feed transparency and access to Low Spreads.

    What are the additional benefits of the ECN account?

    Full transparency.
      NDD (No Dealing Desk) technology ensures that there will be no re-quotes.
      Very low or even no spreads during times of high market volatility.
      The best available bid and ask prices.
      Trading is facilitated not only during, but outside market hours.

    What are the requirements to open an ECN account?

    A balance of 500 USD is required to open an ECN account.

    What is an Affiliate?

    As an Affiliate, you can earn a passive income by referring traders to FXPRIMUS. This means we pay you generous commissions on every trade that your referrals make, for as long as they trade with us. All you have to do is focus on recruitment. We provide all the support to your referred customers. This is a great way to set yourself up with a lifetime of residual income! Learn more about the FXPRIMUS Affiliate Program and how to start earning today click here.

    Can I use the FXPRIMUS marketing team as an extension of my own business?

    Yes. If you would like some tailor-made, unique artwork to help convert clients, we can help you. Speak to your relationship manager about your requirements and we can help you.

    What educational resources can I upload on my Guest Expert Page?

    We can include any educational resources that come in the format of videos, photographs and text content. So if you are recording webinars, or if you are writing market commentaries and producing graphs, we can include all of this information on your page. All information uploaded onto your page may be vetted by our compliance department in order to ensure that our clients have access to regulated, safe and ethical content.

    I want to hold some events for my clients and leads. Can you help me?

    FXPRIMUS supports its partners with any offline events that they are hosting, including charity events, dinners, seminars and more. Using our Seminar Pack (coming soon), our partners are provided access to attractive posters, roll up banners and other dynamic marketing resources to help bring their event to the next level. Ask your relationship manager for more information about our seminar pack.

    How do I get my Business Cards?

    Please provide the full details of what needs to appear on your business card to your relationship manager, and FXPRIMUS will arrange to design the cards for you incorporating our exclusive FXPRIMUS Partners logo. Our partners are then kindly requested to print the cards locally according to the design guidelines provided.

    Can you sponsor my events?

    FXPRIMUS is pleased to provide support to its partners for any relevant events that they plan to host. Please provide a plan to your relationship manager giving full details of the event that you propose to host along with what level of support (financial or otherwise) you require from the company, and management will consider your request on a case by case basis.

    What is my username and password?

    Clients have two sets of username and password:  
    • • Clients create their username and password when opening a new account. Clients use this set to access the FXPRIMUS Member Area.
    •  
    • • FXPRIMUS will create an MT4 ID and password for clients upon receipt of their initial deposit. Clients use these login details to access their MT4 trading platform.

    I forgot my Member Area password or username. What should I do?

    Click here to retrieve your lost password or username. Simply follow the instructions on the page.

    How can I change my MT4 password?

    For security purposes, we recommend changing your MT4 password after logging in for the first time. You can do this in your MT4 platform by choosing Tools > Options > Change.

    I forgot my MT4 username (called MT4 ID) or password. What should I do?

    To retrieve your Members Area credentials, please try the link below again:   If you know your registered email address:   Click here

    Can I choose any username I like?

    Usernames must have 3 to 32 characters. Usernames can only accept A to Z, numbers (0 - 9), and underscore (_). No spaces. No symbols. No special characters. Please note, Usernames cannot be changed at a later date.

    Can I change my username?

    Your username is associated with your unique authentication in our system. You cannot change your username.

    How many accounts can I open under one username?

    Your username must be unique to your account. You can have up to 5 accounts for each account username (including: Individual, Joint, Corporate and Affiliate).

    What is the MetaTrader 4 Trading Platform?

    The Metatrader4 trading platform provides technical analysis, charting and Expert Advisors to help clients develop their own trading strategies. The MetaTrader4 terminal is a perfectly equipped traders workplace that allows clients to trade in the financial markets (Forex, CFDs and Futures). It provides the necessary tools and resources to analyse price dynamics of financial instruments, make trade transactions as well as create and use automated trading programs (Expert Advisors). It is a convenient, all-in-one solution and is by far the most popular trading terminal platform in the world.

    How can I download the MT4 Trading Platform?

    After you register with us, we'll provide you with a link where you can download your MT4. You can also download the platform from the Download section of your FXPRIMUS Member Area.

    I cannot see any currency pairs in MT4.

    Please remember to right click any pair on the Market Watch panel and select ‘Show All’ to make sure you have access to all the currency pairs we offer.

    I have logged in to the MT4 platform. The chart says ‘Waiting for Update’. What should I do?

    To resolve this condition change your profile in MT4. You can do this by going to your MT4 Platform and choosing File > Profiles > and if it's set to Default, change to ‘fxpforex’. Or simply drag and drop the currency pair you wish to trade from the Market Watch panel over to the appropriate empty graph.

    What is the time zone for the MT4 charts?

    The time zone for MT4 Trading Platform is set to GMT+3 from March to November and GMT+2 from November to March.

    Can I install the MT4 Trading Platform in my mobile device?

    Can I install the MT4 Trading Platform in my mobile device? Mobile trading allows you to manage your accounts from portable devices like a cell phone, smartphone, and Pocket PC (PDA). In MetaTrader4, mobile trading offers analytical options in addition to complete trade account management. Mobile terminals offer a convenient way to keep up with your accounts when you don't have access to a desktop computer. As of now, The MT4 Trading Platform is available for use with Pocket PCs (PDAs) running Windows Mobile OS and Windows Mobile 2003 for Smartphones or higher. To download the MT4 Trading Platform for mobile, please visit the Download section in your Member Area or click here

    How do I access the FXPRIMUS WebTrader?

    The FXPRIMUS WebTrader lets you access your MT4 account via the Internet without having to install the MT4 platform. Any browser that supports Flash can run the WebTrader on any PC, Mac or Linux computer.
    Click here to access the Webtrader.

    Where can I download a User Guide for the FXPRIMUS Web Trader?

    Click here to download the User Guide for the FXPRIMUS Sirix WebTrader (2.94 MB PDF).

    How can I download the FXPRIMUS trading application for iPhone and iPad?

    The FXPRIMUS iPhone/iPad app lets you place trades using your MT4 ID and password, and perform the following actions: Enter live trades and pending orders, view past order history, modify trades, monitor live orders, set Stop Loss and Take Profit, view charts.
    This app is not currently available to clients with managed accounts or Money Managers who use our MAM software.
    Click here to download from the Apple App Store.

    Why am I getting an ‘Invalid Account’ message when I try to login to my trading account in the MT4 platform?

    An ‘Invalid Account’ message usually indicates that you have logged in with incorrect MT4 credentials. Please make sure that you have entered the correct MT4 ID, password and have selected the correct server. If you are unable to login to your MT4 platform, please email support.cy@fxprimus.com from your registered email address and ask a representative to reset your MT4 password.

    Why do I see duplicate trading symbols in my Market Watch panel?

    Due to the implementation of some of our newest CFD’s, you will notice some ‘duplicate’ greyed out symbols in your market watch window. These symbols do not affect your trading account in any way and can be disregarded. Due to the limitations of the MT4 Trading Platform we are unable to hide these symbols from your account. These symbols are needed for the calculation of accounts in deposit currencies other than USD. Unfortunately, we are unable to hide these symbols from your account but you may do so locally in your MT4 terminal. To hide the greyed out symbols, right-click on the greyed out symbol and select hide.

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    Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. This product is difficult to understand.