FAQs

We’re here to help you on your journey to succsess

Our skilled team works around the clock to support you through your trading journey with FXPRIMUS. If you are trading for the first time and want to get started, or if you are an experienced trader and would like some guidance on our more advanced trading tools, we are here to help! Whatever your question, we would love to hear from you.

General

  • What are your client support hours?
  • Who is Primus Africa (Pty) Ltd?
  • See all questions

    Accounts

  • What type of accounts do you offer?
  • What base currency will my account have?
  • What is the commission for the ECN Premier account?
  • See all questions

    Partnership

  • What is an Affiliate?
  • What is a Business Introducer (BI)?
  • When Do I Receive My BI Rebates?
  • How can FXPRIMUS help me to acquire more clients through my own website?
  • I don’t have a strong website – how can I still get online referrals?
  • See all questions

    PAMM

  • What is PAMM?
  • Which base currencies can I use for the PAMM service?
  • What are the commissions per lot?
  • What do I need to do to become a Master?
  • What do I need to do to become a Follower?
  • See all questions
    Customer support is available 24 hours a day, 5 days a week via email and live chat from 00:00 GMT+3 Sunday to 00:00 GMT+3 Friday.
    Primus Africa (Pty) Ltd is authorised and regulated by the South Africa Financial Sector Conduct Authority (the “FSCA”) (www.fsca.co.za), with License Number 46675 and the operations of the Company are governed by the Financial Advisory and Intermediate Services Act (FAIS Act 2003) (the “FAIS”). The foundations of the services offered to Clients are based on the License granted to the Company by FSCA.
    We offer Micro, Mini and Standard lot trading as a self-directed or managed account. We also offer non-trading accounts as a Business Introducer (BI) and Affiliate account. Accounts can have Variable or ECN Premier spread types.
    We offer USD, EUR, GBP, SGD & ZAR base currency accounts. However, if a Money Manager handles your account, the currency of your account must match the currency of your Money Manager’s. For example, if your Money Manager Trades in USD, your account will be in USD, regardless of which currency you choose when you register with us.
    By registering for our ECN Premier Account you agree to have a 1 pip (approximately USD 10) commission deducted from your account in real-time for the equivalent of every standard lot traded. A mini lot (0.10) will be charged approximately USD 1 and a micro lot (.01) will be charged approximately USD 0.10. This commission is deducted the time you exit the trade, and is non-refundable. Once you trade the equivalent of 250 standard lots or more in a calendar month, you will qualify for a lower commission rate of USD 8 per standard lot round trip traded (or equivalent thereof.) Therefore we will credit your account USD 2 for each lot traded. For example, if you trade 300 standard lots during the month, we will credit your account with USD 600 at the end of that month.
    As an Affiliate, you can earn a passive income by referring traders to FXPRIMUS. This means we pay you generous commissions on every trade that your referrals make, for as long as they trade with us. All you have to do is focus on recruitment. We provide all the support to your referred customers. This is a great way to set yourself up with a lifetime of residual income! Learn more about the FXPRIMUS Affiliate Program and how to start earning today click here
    As an FXPRIMUS BI, we pay you a commission on every trade from each of the clients you recruit to FXPRIMUS. Depending on the volume your client’s trade, you can gradually earn more and more commissions. You can also earn further by recruiting Affiliates under you, where we pay an overriding commission on their network's activity as well.

    &nbsp

    As a BI you will need to provide support to your recruits and coordinate with us on any issues that traders and affiliates in your network may have. All IBs have a performance commitment, which we review together over time. We also provide you with personal assistance to help you further develop your BI business.

    &nbsp

    Learn more about the FXPRIMUS IB Program.
    We pay daily. So if the trade has been closed today, your BI account will be credited for this trade tomorrow.
    Access the latest engaging banners and online artwork in a range of sizes that you can apply onto your website. Your BI referral code will ensure that you receive the commissions from anybody who joins FXPRIMUS by clicking on those banners.
    Ask your relationship manager to set you up with your own personal, fully branded BI microsite. You decide what the website will show, and we will provide you with your own unique URL, embedded with your BI code. This is a good way to funnel online traffic through to FXPRIMUS, while maximizing any potential commissions.
    Yes. Your relationship manager can liaise on your behalf with FXPRIMUS to send an email to your client database. We will work with you to perfect any content and artwork that you would like to appear on this email, and we can send it to your network with your BI code embedded. Note that we can only send emails to your database and not to the client database of any other BIs. This is in order to protect you.
    Yes. If you would like some tailor-made, unique artwork to help convert clients, we can help you. Speak to your relationship manager about your requirements and we can help you.
    If you are producing educational content for your clients on a regular basis, you can apply to become a Guest Expert on our educational pages. We will create a unique page just for you, including your photograph and biography, and we will ensure that your educational content is uploaded here. It is an efficient and dynamic platform from which your clients can access your content, and you can even use these pages as a client acquisition tool. Any new client who signs up to FXPRIMUS through your Guest Expert Page, will be linked with your BI referral, helping to increase your commissions.
    We can include any educational resources that come in the format of videos, photographs and text content. So if you are recording webinars, or if you are writing market commentaries and producing graphs, we can include all of this information on your page. All information uploaded onto your page may be vetted by our compliance department in order to ensure that our clients have access to regulated, safe and ethical content.
    FXPRIMUS supports its partners with any offline events that they are hosting, including charity events, dinners, seminars and more. Using our Seminar Pack (coming soon), our partners are provided access to attractive posters, roll up banners and other dynamic marketing resources to help bring their event to the next level. Ask your relationship manager for more information about our seminar pack.
    Our partners are awarded certificates according their level of cooperation with FXPRIMUS. This is a certified personalised document, officiating your partnership with the company that many of our IBs are proud to own. The certificate symbolizes your cooperation with a world-class, award winning and ethical broker. Speak to your relationship manager to see if you qualify and they will be happy to arrange your certificate for you.

     

    Regional Partner Certificate Conditions

     

    Bronze Silver Gold Platinum
    No of Active Clients 1-5 6-10 11-25 26+
    Gross Deposits $500 $150K $500K $1M+
    Length of Time with FXP 1 day 3 months 6 months 1 year
    The PAMM Service is a software solution that makes it possible to copy trade operations from Master account to one or more Followers accounts and helps to automate profit/loss distribution. Masters operate their personal funds through a given PAMM Account, and their trading strategy is replicated on the Followers' own funds. PAMM Account performance can be viewed and analysed with the help of advanced analytics which provide information in digital and graphic forms.
    You will need to open a live account with FXPRIMUS.com and create an MT4 investment ID. Then visit https://pamm.fxprimus.com to open up your PAMM account. To create a Master's account and be able to accept Followers, you will need to deposit: USD 500
    You will need to open a live account with FXPRIMUS.com and create an MT4 investment ID. Then visit PAMM.FXPRIMUS.com to open up your PAMM account and to start investing!
    Margin call is at a margin level of less than 50% and the Stop Out is at a Margin Level of less than 30%.
    A Follower (not a Master) has an exclusive right to assign and revoke funds at any time, so the scenario when a dishonest Master runs away with the money or fails to pay the profit is completely impossible. The Follower is able to propose Offers with their own parameters.

     

    All the settlement operations (the distribution of profits, losses and the Master’s fees) are automatically carried out by the PAMM Service.

     

    The PAMM Service makes the process of choosing competent and reliable Masters easier for Followers, by providing a complete set of assessment tools, public monitoring and performance ratings of PAMM Accounts. The information is presented in an easy-to-understand manner, so both sophisticated and novice Followers will find it easy to choose the best Master for them.
    The PAMM Service allows the Master to set up multiple Offers with different parameters for Followers with varied funds and risk profiles.

     

    The PAMM Service keeps each Follower Account record individually, and the gains and losses are automatically distributed by the system between the Master and the Followers based on the proportion of assigned funds, so that each party receives its part of return. It also guarantees that the share of profit and fees will be paid to the Master strictly on time and according to the Offer conditions, on which the Master and the Followers agreed. This allows the Master to concentrate on trading.

     

    Potential Followers will make their choices based on the performance charts displaying the Masters’ past trading results.
    Yes, clients can change Masters if they wish. In order to do so, they will need to leave the first Master so that they can invest with the new Master.
    Yes, for Money Managers we offer a robust MAM system for managing an unlimited amount of accounts. Learn more about our MAM Accounts by contacting support@FXPRIMUS.com.

    What are your client support hours?

    Customer support is available 24 hours a day, 5 days a week via email and live chat from 00:00 GMT+3 Sunday to 00:00 GMT+3 Friday.

    Who is Primus Africa (Pty) Ltd?

    Primus Africa (Pty) Ltd is authorised and regulated by the South Africa Financial Sector Conduct Authority (the “FSCA”) (www.fsca.co.za), with License Number 46675 and the operations of the Company are governed by the Financial Advisory and Intermediate Services Act (FAIS Act 2003) (the “FAIS”). The foundations of the services offered to Clients are based on the License granted to the Company by FSCA.

    What type of accounts do you offer?

    We offer Micro, Mini and Standard lot trading as a self-directed or managed account. We also offer non-trading accounts as a Business Introducer (BI) and Affiliate account. Accounts can have Variable or ECN Premier spread types.

    What base currency will my account have?

    We offer USD, EUR, GBP, SGD & ZAR base currency accounts. However, if a Money Manager handles your account, the currency of your account must match the currency of your Money Manager’s. For example, if your Money Manager Trades in USD, your account will be in USD, regardless of which currency you choose when you register with us.

    What is the commission for the ECN Premier account?

    By registering for our ECN Premier Account you agree to have a 1 pip (approximately USD 10) commission deducted from your account in real-time for the equivalent of every standard lot traded. A mini lot (0.10) will be charged approximately USD 1 and a micro lot (.01) will be charged approximately USD 0.10. This commission is deducted the time you exit the trade, and is non-refundable. Once you trade the equivalent of 250 standard lots or more in a calendar month, you will qualify for a lower commission rate of USD 8 per standard lot round trip traded (or equivalent thereof.) Therefore we will credit your account USD 2 for each lot traded. For example, if you trade 300 standard lots during the month, we will credit your account with USD 600 at the end of that month.

    What is an Affiliate?

    As an Affiliate, you can earn a passive income by referring traders to FXPRIMUS. This means we pay you generous commissions on every trade that your referrals make, for as long as they trade with us. All you have to do is focus on recruitment. We provide all the support to your referred customers. This is a great way to set yourself up with a lifetime of residual income! Learn more about the FXPRIMUS Affiliate Program and how to start earning today click here

    What is a Business Introducer (BI)?

    As an FXPRIMUS BI, we pay you a commission on every trade from each of the clients you recruit to FXPRIMUS. Depending on the volume your client’s trade, you can gradually earn more and more commissions. You can also earn further by recruiting Affiliates under you, where we pay an overriding commission on their network's activity as well.

    &nbsp

    As a BI you will need to provide support to your recruits and coordinate with us on any issues that traders and affiliates in your network may have. All IBs have a performance commitment, which we review together over time. We also provide you with personal assistance to help you further develop your BI business.

    &nbsp

    Learn more about the FXPRIMUS IB Program.

    When Do I Receive My BI Rebates?

    We pay daily. So if the trade has been closed today, your BI account will be credited for this trade tomorrow.

    How can FXPRIMUS help me to acquire more clients through my own website?

    Access the latest engaging banners and online artwork in a range of sizes that you can apply onto your website. Your BI referral code will ensure that you receive the commissions from anybody who joins FXPRIMUS by clicking on those banners.

    I don’t have a strong website – how can I still get online referrals?

    Ask your relationship manager to set you up with your own personal, fully branded BI microsite. You decide what the website will show, and we will provide you with your own unique URL, embedded with your BI code. This is a good way to funnel online traffic through to FXPRIMUS, while maximizing any potential commissions.

    I would like to send my client database some emails but I don’t have the resources. Can you help?

    Yes. Your relationship manager can liaise on your behalf with FXPRIMUS to send an email to your client database. We will work with you to perfect any content and artwork that you would like to appear on this email, and we can send it to your network with your BI code embedded. Note that we can only send emails to your database and not to the client database of any other BIs. This is in order to protect you.

    Can I use the FXPRIMUS marketing team as an extension of my own business?

    Yes. If you would like some tailor-made, unique artwork to help convert clients, we can help you. Speak to your relationship manager about your requirements and we can help you.

    Can I become a Guest Expert on the FXPRIMUS Education Pages?

    If you are producing educational content for your clients on a regular basis, you can apply to become a Guest Expert on our educational pages. We will create a unique page just for you, including your photograph and biography, and we will ensure that your educational content is uploaded here. It is an efficient and dynamic platform from which your clients can access your content, and you can even use these pages as a client acquisition tool. Any new client who signs up to FXPRIMUS through your Guest Expert Page, will be linked with your BI referral, helping to increase your commissions.

    What educational resources can I upload on my Guest Expert Page?

    We can include any educational resources that come in the format of videos, photographs and text content. So if you are recording webinars, or if you are writing market commentaries and producing graphs, we can include all of this information on your page. All information uploaded onto your page may be vetted by our compliance department in order to ensure that our clients have access to regulated, safe and ethical content.

    I want to hold some events for my clients and leads. Can you help me?

    FXPRIMUS supports its partners with any offline events that they are hosting, including charity events, dinners, seminars and more. Using our Seminar Pack (coming soon), our partners are provided access to attractive posters, roll up banners and other dynamic marketing resources to help bring their event to the next level. Ask your relationship manager for more information about our seminar pack.

    How can I get my BI Certificate?

    Our partners are awarded certificates according their level of cooperation with FXPRIMUS. This is a certified personalised document, officiating your partnership with the company that many of our IBs are proud to own. The certificate symbolizes your cooperation with a world-class, award winning and ethical broker. Speak to your relationship manager to see if you qualify and they will be happy to arrange your certificate for you.

     

    Regional Partner Certificate Conditions

     

    Bronze Silver Gold Platinum
    No of Active Clients 1-5 6-10 11-25 26+
    Gross Deposits $500 $150K $500K $1M+
    Length of Time with FXP 1 day 3 months 6 months 1 year

    What is PAMM?

    The PAMM Service is a software solution that makes it possible to copy trade operations from Master account to one or more Followers accounts and helps to automate profit/loss distribution. Masters operate their personal funds through a given PAMM Account, and their trading strategy is replicated on the Followers' own funds. PAMM Account performance can be viewed and analysed with the help of advanced analytics which provide information in digital and graphic forms.

    Which base currencies can I use for the PAMM service?

    USD

    What are the commissions per lot?

    USD 10 per lot

    What do I need to do to become a Master?

    You will need to open a live account with FXPRIMUS.com and create an MT4 investment ID. Then visit https://pamm.fxprimus.com to open up your PAMM account. To create a Master's account and be able to accept Followers, you will need to deposit: USD 500

    What do I need to do to become a Follower?

    You will need to open a live account with FXPRIMUS.com and create an MT4 investment ID. Then visit PAMM.FXPRIMUS.com to open up your PAMM account and to start investing!

    Can I invest in PAMM with an Islamic / Swap-free account?

    Yes – Upon request

    What is the Margin call & Stop out?

    Margin call is at a margin level of less than 50% and the Stop Out is at a Margin Level of less than 30%.

    What are the benefits for followers?

    A Follower (not a Master) has an exclusive right to assign and revoke funds at any time, so the scenario when a dishonest Master runs away with the money or fails to pay the profit is completely impossible. The Follower is able to propose Offers with their own parameters.

     

    All the settlement operations (the distribution of profits, losses and the Master’s fees) are automatically carried out by the PAMM Service.

     

    The PAMM Service makes the process of choosing competent and reliable Masters easier for Followers, by providing a complete set of assessment tools, public monitoring and performance ratings of PAMM Accounts. The information is presented in an easy-to-understand manner, so both sophisticated and novice Followers will find it easy to choose the best Master for them.

    What are the benefits for masters?

    The PAMM Service allows the Master to set up multiple Offers with different parameters for Followers with varied funds and risk profiles.

     

    The PAMM Service keeps each Follower Account record individually, and the gains and losses are automatically distributed by the system between the Master and the Followers based on the proportion of assigned funds, so that each party receives its part of return. It also guarantees that the share of profit and fees will be paid to the Master strictly on time and according to the Offer conditions, on which the Master and the Followers agreed. This allows the Master to concentrate on trading.

     

    Potential Followers will make their choices based on the performance charts displaying the Masters’ past trading results.

    Can I transfer to another Master?

    Yes, clients can change Masters if they wish. In order to do so, they will need to leave the first Master so that they can invest with the new Master.

    Do you offer the ability to manage multiple accounts at the same time?

    Yes, for Money Managers we offer a robust MAM system for managing an unlimited amount of accounts. Learn more about our MAM Accounts by contacting support@FXPRIMUS.com.

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    Risk Warning: Trading on margin products involves a high level of risk , which may result in the loss of all invested capital.